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How cricket99 Handles Your Personal Data

This Privacy Policy sets out exactly what personal data cricket99 collects when you open an account or use our platform, how we store it, and what rights you…

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What This Policy Covers and Where It Applies

cricket99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed in connection with your cricket99 account — including data submitted during account creation, data generated by your activity on the platform, and data collected when you contact our support team. Access to cricket99 and the applicability of this

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policy depends on local law and is available where local law permits. We process data in accordance with applicable data protection legislation. When you make a deposit or withdrawal using UPI, Paytm, or PhonePe, the transaction data we receive is limited to what is necessary to
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complete and verify that payment. We do not store full payment credentials on our servers. Your account data, including identity verification documents, is held in encrypted form and is not shared with third parties except where required by law or necessary to process your payment.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access the data we hold on you, request a correction, or ask us to delete your account data, our privacy team is available through the channels below.

Email Privacy Team Send your data access, correction or deletion request to our dedicated privacy address. Include your registered account email so we can verify your identity before processing the request.

Live Chat Support Open the live chat window from your cricket99 account dashboard and select the Privacy topic. Our agents are available around the clock to raise a formal data request on your behalf.

Help Centre Ticket Submit a structured ticket through the Help Centre under the Account & Privacy category. You will receive a ticket reference number and a response timeline by email once your request is logged.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

From the moment you create your account to the point you request deletion, cricket99 applies consistent data-handling practices across every layer of the platform.

Data Collection

We collect only what we need: your name, contact details, date of birth for age verification, and payment reference data when you transact via UPI, Paytm, or PhonePe. We do not collect data beyond what is required to operate your account.

Cookie Usage

Our platform uses session cookies to keep you logged in and functional cookies to remember your language preference. Analytics cookies are only placed with your consent, and you can withdraw that consent from the cookie settings panel at any time.

Account Security

Your account password is hashed using industry-standard encryption before storage. We also offer two-factor authentication via your registered mobile number, which we strongly recommend enabling to prevent unauthorised access.

Data Retention

We retain your account data for as long as your account remains active and for a legally required period after closure. Once the retention window closes, your personal data is permanently deleted from our systems and is not recoverable.

Your Rights

You have the right to request a copy of all data we hold about you, to correct inaccurate data, to restrict how we process your data, and to request full deletion of your account record. Submit any of these requests through the privacy contact paths listed on this page.

Third-Party Sharing

We share your data with payment processors only to the extent needed to complete UPI, Paytm, or PhonePe transactions. We do not sell or rent your personal data to advertisers, data brokers, or any unaffiliated third party under any circumstances.

Frequently Asked Questions About Our Privacy Policy

These questions cover the points our account holders in India ask most about how cricket99 handles personal data, what rights they hold, and how to act on those rights. If you have a question not answered here, contact our privacy team directly.

We collect your full name, email address, phone number, date of birth, and the address you provide during registration. We also record transaction reference data each time you deposit or withdraw via UPI, Paytm, or PhonePe, but we never store full payment credentials.

Yes. Submit a data access request through live chat, a Help Centre ticket, or our privacy email. We will verify your identity, then send a structured export of every data field we hold on your account within the timeframe required by applicable law.

We retain your data for a legally mandated period after account closure to meet regulatory and audit obligations. Once that retention window expires, your personal data is permanently and irreversibly deleted from all our systems.

We share payment reference data with UPI, Paytm, and PhonePe processors solely to complete transactions. We do not sell, rent, or share your personal data with advertisers or data brokers. Any other sharing occurs only when required by law.

Contact our privacy team via live chat or the Help Centre ticket form and select the deletion option. We will verify your identity, confirm the scope of the deletion, and complete the process within the statutory timeframe, notifying you once it is done.

We use session cookies for login continuity and functional cookies for language settings — these cannot be disabled without breaking account access. Analytics cookies require your explicit consent and can be turned off at any time from the cookie settings panel in your account.

Reach our dedicated privacy team by email or live chat with your account details and a description of the concern. If you are not satisfied with our response, you have the right to escalate to the relevant data protection authority in your jurisdiction where local law permits.

How cricket99 Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Information

Data Collection

Cookie Usage

Account Security

Data Retention

Your Rights

Third-Party Sharing

Frequently Asked Questions About Our Privacy Policy

01 What personal data does cricket99 collect when I open an account?

02 Can I request a copy of all the data cricket99 holds about me?

03 How long does cricket99 keep my data after I close my account?

04 Does cricket99 share my data with any third parties?

05 How do I ask cricket99 to delete my personal data?

06 What cookies does cricket99 place on my device and can I turn them off?

07 Who do I contact if I believe my privacy rights have been violated?

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